As a goal, engagement is onerous and only resonates partially.
Culture shifts opened new opportunities to allocate resources and positively impact people’s lives. Functional integration, customization, co-creation, crowdsourcing, and more connect on purpose and create relevance in people’s lives.
Design businesses that include customers, communities, and society as active participants in meaningful transformations.
It’s time to rethink what we are designing and building, with relationship at the core:
reputation –> behavior
experience –> culture
customers –> participants
Perhaps the golden standard in inclusivity, visible from its business model, platform design, and commitment to its community and the cities where it operates. It’s hard to find a line separating the company from the market and participants (isn’t that the whole point?)
A powerful reminder that transformation depends on connecting purpose, business model, product design, and communications. On Running shows that a ‘traditional’ retail brand can continue to thrive while transforming into a circular business model and focusing on participation.
There are several reasons to consider Patagonia as a case study for inclusivity. However, the company truly stands apart is in connecting with communities around purpose. A true leader in sustainability, the company grew from a sponsor’s position to authentic leadership, helping people organize and take concrete action.
Part 3: Life impact→ changed bonds→ new connectivity→ systems
Part 2: Market impact→ changed behaviors→ relationships→ cultures